FAQ

Frequently Asked Questions (FAQ)  

Orders  
Q: How can I track my order?  
A: You can track your order using the "Track Order" page on our website or contact us at support@lucindua.com.

Q: Can I cancel or change my order?  
A: Orders can only be changed or cancelled within 24 hours of placing them. Please contact us immediately.

Shipping  
Q: How long does shipping take?  
A: Orders are processed within 2–4 business days. Delivery time depends on your location and typically takes 7–12 business days.

Q: Do you ship internationally?  
A: Yes, we ship to most countries worldwide.

Payments  
Q: What payment methods do you accept?  
A: We accept major credit cards and secure online payment methods.

Returns & Refunds  
Q: What is your return policy?  
A: You may request a return within 14 days of receiving your item. Please contact support@lucindua.com.

Q: When will I receive my refund?  
A: Approved refunds are processed within 7–10 business days.

Support  
Q: How can I contact customer service?  
A: You can reach us anytime at support@lucindua.com.